Hospitality and Management
Course Description
This course is designed to provide you with a comprehensive understanding of hospitality and management. You will learn about the fundamental principles of hospitality, including customer service, food and beverage management, and event planning. You will also gain an understanding of management principles and techniques, including how to manage staff, budgets, and operations.
Course Description
This course is designed to provide you with a comprehensive understanding of hospitality and management. You will learn about the fundamental principles of hospitality, including customer service, food and beverage management, and event planning. You will also gain an understanding of management principles and techniques, including how to manage staff, budgets, and operations.
Course Outline
- Definition of hospitality
- Historical overview of hospitality
- Key principles of hospitality
- Definition of customer service
- The importance of customer service in hospitality
- Techniques for providing excellent customer service
- Types of food and beverage establishments
- Menu planning and design
- Inventory management
- Definition of event planning
- The event planning process
- Developing an event plan
- Definition of management
- Different management styles
- Techniques for managing staff
- Budget management
- Operations management